EMEA Account Manager Role
About InGo
InGo is a B2B enterprise referral platform serving leading companies such as dmg, Informa, and TED Conferences. We are at a pivotal moment of growth:
Our customers are thrilled to have InGo and are expanding
Our product is 10X better than competitors with the best ROI of any other marketing technology beating traditional channels such as online advertising and making it easy to demonstrate value quickly
InGo’s software solution boasts unparalleled functionality and we are continuing to invest in our product heavily
With this solid foundation in place, we are looking for a new Account Manager to help us renew and expand our existing customers to achieve even faster growth.
Job Title: Account Manager
Location: United Kingdom (London preferred)
Job Description
As an Account Manager at InGo, you will be responsible for developing strong and lasting relationships with customers to drive growth that exceeds our company goals. You will help InGo’s customers implement best practices to grow their audiences and improve engagement with their events, content and brand. You will take over an existing book of business of accounts and will be principally responsible for renewal and expansion. This role is perfect for someone who is driven by building relationships, delivering value, doing sales and a team player!
What you’ll do:
Own and grow a £1M+ territory with 40+ accounts of existing customers
Create account plans that A) align their company goals with InGo’s benefits, B) inspire them that they are on track to accomplish their goals and then C) confirm once goals are accomplished — leading to renewals and upsells
Partner with internal teams to implement best practices, troubleshoot adoption challenges, and ensure customers are leveraging InGo’s full functionality
Tackle churn by identifying underperforming accounts early and correcting underlying issues
Develop strong relationships with existing customers at the executive and day-to-day level
Maintain a deep understanding of InGo products to ensure customers are using the product successfully and inform them about new functionality
What you have:
2+ years proven track record as an account manager in B2B SaaS
Demonstrated ability to own and grow accounts
Proven track record of meeting or exceeding revenue goals
Exceptional storytelling & active listening skills
Strive for excellence with the ability to self reflect and work collaboratively when we are falling short
Understand the expansion journey from unaware to consideration to decision
Understand the renewal journey from new account to value seen to renewal/upsell
Eagerness to win, learn and improve as a team
Excellent forecasting and planning, reporting, and communication skills
Self-starter who is able to navigate renewal and upsell process with guidance and support but not micromanagement
Loves data — digging into HubSpot’s CRM software to prioritise your time and drive results
Ability to prioritise and work in a dynamic, fast-changing entrepreneurial environment
What we offer:
Competitive salary
Remote full-time work
Open and flexible leave
Constant intellectual stimulation and fast-track advancement opportunity
Encouragement to present your own initiatives and ideas
Opportunity to work in a fast-paced environment in a market-leader SaaS company
